How Crownpokies Protects Your Privacy and Data

What Data We Collect at Casino Crownpokies

When players open an account with us, we collect the information needed to register, verify and protect that account. Casino Crownpokies gathers the following:

• Email address and password, or Google account details, used to sign up and sign in
• Account currency selected at registration (AUD for Australian players)
• Photo ID, proof of address and proof of the payment method, requested before a withdrawal is processed
• Payment details tied to deposits and withdrawals, including card, e-wallet, bank transfer or crypto wallet information
• Responsible gaming settings, such as deposit, loss or wager limits, cooling-off periods and self-exclusion choices

This data lets us confirm identity, process payments correctly and apply the limits players set on their own account.

How We Protect Player Information

We apply SSL encryption across every page of our site, which secures the connection between a player's device and our servers whenever account or payment details are entered. This covers registration, the cashier and the account dashboard alike.

Verification and Payment Data

Before a withdrawal is released, we ask for a photo ID, proof of address and proof of the payment method used. This check confirms that the person requesting the payout is the account holder and that the payment method matches the one on file, which protects both the player and the funds in their account.

Account features such as the multi-currency wallet, the CompPoints balance and the notification center all sit behind the same encrypted connection, so bonus activity, deposits and withdrawals are handled under the same protection.

The table below sets out where player data is used across our site and at what point it is collected.

Verification data is only requested once a withdrawal is initiated, not at the moment of sign-up.

Player Rights and Account Controls

Players can adjust how their account operates at any point through the responsible gaming tools available to every registered member. Daily, weekly or monthly deposit limits, loss limits and wager limits can be set from the account settings, alongside a cooling-off period of one week up to six months.

Self-exclusion is available for six months, nine months, one year or indefinitely, and Gambling Therapy support is offered alongside these controls for players who want extra guidance. These settings sit next to the data used to run the account, so a player managing their limits is working with the same information covered by our security measures.

For questions about how account or verification data is handled, our support team is available to assist, and players reviewing account access more generally can also check the login page for password recovery steps.